Returns & Exchanges

At Clumsy Goat Coffee, we want you to be fully satisfied with your brew, which is why we offer a 30-day return window for all equipment and non-perishable items. Please note that due to food safety regulations, opened bags of roasted coffee beans cannot be returned unless they are faulty.

1

Contact Our Team

Email our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all manuals and accessories are included to qualify for a full refund.

3

Ship the Item

Affix the provided return label or ship the package via a tracked service to our central warehouse address provided in your confirmation email.

4

Receive Refund or Exchange

Once our quality control team inspects the returned goods, we will process your refund or dispatch your exchange within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing