Frequently Asked Questions

Everything you need to know about our fresh roasts and delivery.

How fresh is the coffee when it arrives?

We roast our beans in small batches and ship them within 24-48 hours of roasting to ensure you receive the freshest possible flavor and aroma.

What is the difference between your whole bean and ground options?

Whole beans stay fresh longer as they are ground just before brewing. If you choose a ground option, we provide specific grinds tailored for Espresso, Filter, or Cafetiere methods.

How long does shipping take within the UK?

Standard shipping typically takes 2-3 business days. We also offer an express tracked service for those who need their caffeine fix a little faster.

Is your coffee ethically sourced?

Absolutely. We work closely with suppliers who prioritize Fair Trade practices and sustainable farming to ensure farmers are paid a premium for their high-quality crops.

What is your return policy for food products?

Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, if there is an issue with your order or equipment, please contact us within 14 days for a resolution.

Do you offer a subscription service?

Yes, you can subscribe to your favorite blends and save 10% on every order. You can choose your frequency and pause or cancel at any time through your account dashboard.